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Cancellation and Returns

How can I return a product ?

1. Login to your account on Desktop / Mobile Website. Click here to login.

2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.

3. Once you are logged in, Go to My Orders and Select Your Order to Return.

4. Click On I agree button after reading the return policy.

5. Select the items you want to return and quantity of items.

6. Select an option from the Reason menu, and then add any additional information in the Notes box.

7. Select Refund or Replacement or Coupon and Submit the form.

8. If your order payment mode was Bank Deposit or Cash On Delivery or Cash before Delivery, you will have to enter your bank details for NEFT to Bank Account.

9. You may now ship the products back to vendor.

10. After shipping, you will have to enter the courier name and tracking number on our panel. You may also follow the link which is sent to you in email after creating your return request.

11. After submitting tracking information your return request will be verified by our team.

12. Our team would review the tracking details and revert within 48 hours.

Know More About Our Return Policy

1. We have a self return policy. In order to return the product you will have to pack the item and ship it to vendor's address which will be informed to you in E-mail once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions : - Item was delivered to you in a damaged / defective condition. - Item was not as per the image displayed on the website.

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

4. The cost of return shipping will not be covered by Trishulom.com. Only in case of damaged products or products that are received wrong, Trishulom would cover the return shipping costs up to Rs. 100.

5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Trishulom.

6. Any Organic food item, or Lingerie Set items cannot be exchanged or returned.

How can I Return/Exchange a defective/wrong product ?

1. Login to your account on Desktop / Mobile Website. Click here to login.

2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.

3. Once you are logged in, Go to My Orders and Select Your Order to Return.

4. Click On I agree button after reading the return policy.

5. Select the items you want to return and quantity of items.

6. Select an option from the Reason menu, and then add any additional information in the Notes box.

7. Upload image of product in case your reason for return is defective/wrong product/print color mismatch and submit the form.

8. After submission, our team would review the images and revert within 48 hours.

How do I cancel an order ?

The order can be cancelled within 24 hours from the time of order placement. To cancel the order please contact the Customer Support.

How much time does Refund take ?

All Refunds are processed in 7-8 working days . Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund . Below is the details required to process refund .

Domestic:

1. If payment is made via credit/debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery/Cash Before Delivery - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

International :

Please share correct tracking details once the product is shipped.Please note that International Refunds are processed once the product is received by trishulom.com.

International :

For cancellation before shipping, refunds are processed immediately If the order has been shipped. refund will be processed as soon as the order has been returned .

What are the modes of refund available after cancellation ?

We offer refund methods as per your payment mode.

Wallet - Available for orders on Android only.

Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.

NEFT transfer - Available for all Cash-on-Delivery and Cash Before Delivery orders. As per policy, cash refunds are not possible. Store Credit - In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.

Can I change my shipping after placing the order ?

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.