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Order-FAQ

How to place an order ?

Shopping from us is easy!

Select the product you’d like to buy. Create a login or proceed with guest login:

Add products to your cart or just hit Buy Now

Choose or Add delivery address

Add a working phone number and email address.

Use a preferred payment mode and confirm the order

www.trishulom.com/

Happy shopping.

How to place an order on Android/IOS?

So you are stuck in a traffic jam, or you are relaxing on a lazy Sunday afternoon. You don't feel like booting up your laptop in your free time. We have a great idea, listen to your playlist, relax and also shop for your favorite products on-the-go on our mobile app. Just download our app and your shopping is on.

What is 'My Account'? How do I update my information ?

It is easy to update your trishulom.com account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on trishulom.com

Manage/edit your personal data like address, phone numbers, email ids

Change your password

Track the status of your orders

How to track my order ?

You can view the status of your order by going on your Order Acknowledgement page.

1. Please visit this link: http://www.mirraw.com/pages/track

2. Enter Your Order Number and Click Track.

You will be redirected to your Order Acknowledgement Page.

Please find below the status definitions for your order.

Status of Order:

a) NEW - Your order hasn't been processed yet.

b) PENDING - Your order has been processed and is waiting on the designer to dispatch your order.

c) DISPATCH - Your order has been dispatched. You should receive or should have received an email at this point with the tracking Information. Please visit Courier partners website to get latest update on where your courier has reached.

d) COMPLETE - This is an estimate that you have received your package and order has been marked as complete by the designer. Please contact us immediately in case you have not yet received the item

Can I order a product that is 'Out of Stock' ?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on trishulom.com

Can I accept the package after checking the contents inside it ?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.But you can accept the package & get in touch with us later in case you have any concerns.

My order is delayed. What should I do ?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you.You can also track its status by visiting My Orders

Does trishulom deliver internationally ?

Yes, we deliver worldwide. Shipping is charged extra and is explained below.You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except fragile items. You can place the order directly on the website.

Payment Options:

1. Paypal

2. International Credit Card\Debit Card\ Net Banking

3. Bank deposit

Shipping Charges:

You can find the shipping charges by selecting your country on the order page. Shipping cost may vary depending on the location.

For any home decor products the shipping charges would be extra depending on the products purchased. To know more please Contact Us

Delivery Time: 12 -15 business days for unstitched /semi stitched 18 - 20 business days for stitched

The order will come to Mumbai for the Quality Verification first and then shipped to your Address. .We will send you the tracking details as soon as your order gets shipped from here.

Will the delivery be re-attempted if I’m not able to collect my order the first time ?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

I found the package open and the product seal broken. What should I do ?

You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option here & fill out the details of the issue so that we can help you.

What should I do if my order is approved but not yet dispatched for a long time ?

Please contact our Customer Support so that we can look into this.

How do I know my order has been confirmed ?

We’ll send you an e-mail & SMS once you’ve successfully placed your order! We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).

I haven't received the invoice for my order.

A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us

Why am I not able to track my order ?

Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.

Can I change the delivery date of my order ?

Unfortunately, we are unable to honor requests for specific delivery dates, however rest assured that we will deliver by the promised delivery date.